By Placing An Order With Blue Pixel Graphics, You Agree To The Following Terms:
Quotations/Estimates: If you would like to know the estimated cost of your project, please visit the Contact page and submit a request for an estimate. Estimates are valid for 10 days from date of estimate.
Accuracy of Specifications Estimates are based on the accuracy of the specifications provided by requester. Blue Pixel Graphics can adjust the estimate at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with Blue Pixel Graphics are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
Orders Blue Pixel Graphics reserves the right to use its discretion in refusing to print anything it deems improper or known to be illegal. Blue Pixel Graphics is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to Blue Pixel Graphics for printing and/or publication.
Deposit Upon client’s acceptance of an estimate, a 30% non-refundable deposit is required prior to work beginning (unless previous arrangements have been made and in writing). No work shall commence until the deposit is received. The sooner a deposit is received the better to keep on track for completion of projects. All monies are due at completion of project. No final artwork will be surrendered to client until project is paid in full.
Cancellations Canceled orders require compensation for incurred costs and related obligations at the time of cancellation.
Liability Blue Pixel Graphics’ liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. Blue Pixel Graphics warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Blue Pixel Graphics makes no other warranty and no actions or words of Blue Pixel Graphics or its officers, employees or agents shall constitute a warranty.
Indemnification The customer represents that it has the legal right to produce all printed materials ordered from Blue Pixel Graphics. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against Blue Pixel Graphics based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by Blue Pixel Graphics ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold Blue Pixel Graphics harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending Blue Pixel Graphics against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing Blue Pixel Graphics for any legal fees and expenses it reasonably incurs in responding.
Electronic Manuscripts/Images It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. Blue Pixel Graphics is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until Blue Pixel Graphics can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. Blue Pixel Graphics does not archive your work for longer than it takes to produce the final product. Please save your work!
Blue Pixel Graphics retains the rights to designs created by Blue Pixel Graphics. All images and reproductions remain on our servers for a period of 1 year before being archived to DVD. Designs may be purchased for $175 each. You will be supplied a PSD, PDF format, or website contents.
Alterations/Corrections Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rate of $65/hour, one hour minimum charge, unless previous agreed upon arrangements have been made.
Prepress Proofs When requested by the customer, Blue Pixel Graphics will submit color hard copy proofs for the customer's review and approval. A charge for the proof will be required and may take up to 10 days to provide the hard copy proof. Proofs must be returned to Blue Pixel Graphics marked "O.K." or "Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. Blue Pixel Graphics will not be responsible for undetected production errors if:
- Proofs are waived by the client.
- The work is printed per the client's written OK.
- Requests for changes are communicated verbally.
All requests for changes of any kind must be made in writing to avoid mistakes. Any proof request waives our turnaround guarantee.
Digital Proofs To Adhere to a timely manner, we strongly encourage the use of our digital format proofs (PDFs). We will provide proofs either online or via email. CLIENTS ARE RESPONSIBLE FOR PROOFING ALL ASPECTS OF PRINTED DESIGN WORK.
The Guarantee of Color and Exact Color Matching Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance. We do not guarantee an exact color match to the art submitted. If the art is submitted as any color mode other than CMYK we will convert the color mode to CMYK. If there is a color shift we are not responsible for that color shift. If you do not understand the complete specifications we require for submitted art please go to our art submission page for a complete and detailed list.
Inkjet Proofs Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed sample. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.
Overruns/Underruns Blue Pixel Graphics will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. In the event of an underrun, Blue Pixel Graphics may bill for the actual quantity delivered. The generally accepted trade practice is plus or minus 5%.
Delivery Charges for delivery of materials and supplies from the client or the client's supplier to Blue Pixel Graphics are not included in quotations unless specified. Blue Pixel Graphics is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first.
Claims Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, Blue Pixel Graphics and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Blue Pixel Graphics' performance has fully satisfied all terms, conditions and specifications.
Disputes & Venue For legal purposes, the venue for any dispute shall be Huntsville, AL., USA
Right to Subcontract Blue Pixel Graphics shall have the right to assign any portion of the work required to another contractor.
Workmanship Guarantee We guarantee all orders to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order or issue the customer a refund at our discretion.
Privacy Statement Any information Blue Pixel Graphics collects from order processing or from any inquiries is not shared with any other company. Your information is only used for contact, billing, and shipping purposes.
Samples Blue Pixel Graphics might use your product for samples or advertising purposes unless specifically advised not to by the client.
All Sales Are Final Since each job is custom created for its owner, it cannot be reused or resold.
Changes Blue Pixel Graphics may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise.
Revised July, 2015